Support & Help Center

Every MarHire Car Casablanca rental comes with 24/7 WhatsApp support handled by a real local team, not a chatbot, not an offshore call center. Our agents reply in English, French, Spanish, German, Italian, Polish, Dutch, Portuguese, and Russian, so you can ask for help in the language you actually speak. Whether you're landing at Mohammed V International Airport (CMN), adjusting a hotel delivery in Anfa, or driving the A7 toward Marrakech, support is one message away.

The fastest channel is WhatsApp, message us directly and you'll typically get a reply within minutes, any hour of the day or night. Email is available for non-urgent matters such as invoices, refund follow-ups, or one-way drop-off planning. For on-trip issues, WhatsApp is always preferred so we can coordinate live with you and, when needed, with our roadside partners across Morocco.

Most MarHire Car Casablanca bookings can be changed or cancelled for free up to the cancellation window stated at booking; no penalty, no hidden fees. If your flight schedule shifts, your hotel changes, or your itinerary grows from a Casablanca city trip into a full imperial cities loop, just send us your new dates on WhatsApp and we'll update the booking instantly. Extensions during the rental work the same way, message us and we'll confirm in writing at the same daily rate.

If your flight to Casablanca Airport is delayed, you don't lose your rental and you don't pay anything extra, Free Airport Pickup at Mohammed V International Airport (CMN) is coordinated live with your flight number. Send us a quick WhatsApp message when you know your new ETA and our representative will meet you at the arrivals meeting point with the same car, the same price, and the same direct vehicle handover; no shuttle bus, no off-site office, no late-arrival fee.

Free Hotel Delivery covers every Casablanca district, Centre-Ville/Sidi Belyout, Anfa, Maarif, Ain Diab Corniche, Gauthier, Racine, Bourgogne, Sidi Maarouf, Bouskoura, Habous, and the edges of the Old Medina. If you need to change the meeting point, push the time later, or coordinate a Casa-Port cruise pickup, message support the day before and we'll confirm the exact spot, your representative's name, and the handover window. The same applies to return drop-offs anywhere in the city.

If something goes wrong on the road (a flat tyre on the A1 toward Rabat, a mechanical issue near El Jadida, a small bump in central Casablanca) contact us on WhatsApp first. For any accident, Moroccan rules and your Full Insurance Included coverage require two documents to remain valid: a police report (constat) and an insurer report. We'll walk you through exactly what to collect, where to file the report, and how to keep your insurance protection intact. Do not move the vehicle or settle privately before contacting us.

All MarHire Car Casablanca rentals are priced in euro with No Hidden Fees, what you see at booking is what you pay. If you need an itemized invoice for business reimbursement, a VAT-style breakdown, or a duplicate copy for accounting, message support and we'll send it by email the same day. Unlimited Km, Full Insurance Included, and Free Cancellation are part of the rate, not paid extras hidden in fine print.

We're happy to confirm in advance which documents you need at handover: a driver's license held for at least one year, a passport or national ID, and a credit or debit card in the main driver's name. Minimum driver age is 21 for standard subcategories (Cheap, Hatchback, Sedan, SUV, MPV, 4X4, 7 Seats, No Deposit) and 26 for Luxury. An IDP is recommended but not mandatory for licenses already issued in Latin script. Every rental is a New 2026 model with Full Insurance Included, message us if you'd like a plain-English summary of what's covered.

All rentals start in Casablanca, but you can return the car in another Moroccan city on request (Rabat, Marrakech, Fes, Tangier, Essaouira, Agadir, Ouarzazate, and others) with a small one-way fee confirmed before you book. Support handles the full coordination: drop-off address, contact person at destination, return time, fuel-level check, and final paperwork. Message us with your route and we'll quote the one-way fee and confirm logistics in writing, Instant Confirmation, Lowest Price, no surprises at return.

To keep our support clear and our scope focused, MarHire Car Casablanca only handles self-drive car rental in Casablanca, nine subcategories of cars with Free Airport Pickup at Mohammed V International Airport (CMN) and Free Hotel Delivery anywhere in the city. We do not offer taxi service, private chauffeurs, airport transfers with a driver, boat or yacht charters, or tours and activities.